Support Chat Is Horrible#515
Your support chat is absolutely horrible and useless. None of your topics are specific to my question. I can not find away to email or ask a specific question in the chat. The least you could do is let your customers ask a question that can be responded to later. This experience was so bad I am going to recommend to my club that they do not use Veo in the future.
As for my question it simply is: Can I upload or edit another another teams veo in my veo account? I would like to use the editing features for that Veo Video.
Donna
I am so frustrated with support. I have issues with the unit and NONE of the informaiton on the webasite helps! There is absolutely NOBODY to speak with and I want a refund !
Hi Donna and Ron
Donna, unfortunately you cannot upload videoes captured by other Veo users under your club. The other club will be able to share the video with you, but you will only get access to it over email and cannot add to one of your existing teams
@Ron. I’m sorry to hear about your experience. I’ve posted a more elaborate response on the other idea you posted here on idea.veo.co
Kind regards
Anders
Amen. Good luck if you want to change your subscription. It can’t be done without going through support and VEO support is not great. I booked a sales call at the same time I made a support request. I got pestered all day by a sales rep trying to reach me and it wasn’t until the next day that support got back to me. When I asked to change my subscription plan, the support tech said they would do it on Friday. I took VEO video on Saturday. Can’t upload it because I’m still not set up with my new subscription yet. Think twice befoe going with VEO. Subscription support leaves much to be desire.
This is worst experience I have ever had with any support team and that’s saying something. Thanks have tried changing my play on several occasions without success. The questions asked online do not relate to what I need and when I tried calling support number in USA from Australia I might as well try calling Jesus as I might get him first. This is disgraceful.